Coalesce360 Overview – All-in-One Business Management Platform
Coalesce360 unifies the core workflows of sales, delivery, customer success, and support—on a modern, Azure‑native platform.
Key Modules
- Sales Enablement: pipeline, forecasting, activity capture
- Customer Management: 360° profiles, PII controls, notes
- Delivery Management: projects, milestones, utilization
- Help Ticket Management: queues, SLAs, automations
- Mainframe Release Management: IBM® z/OS® change control and releases
- Mobile App: on-the-go access and approvals
- Security: access controls, audits, and monitoring
Integrations
- Microsoft 365 SSO (Entra ID)
- Outlook / email ingestion
- Speech‑to‑Text
Architecture
- .NET 8 / Web API + React
- Azure App Service + Azure SQL
- Key Vault, Storage, Monitoring
Why Coalesce360
- One source of truth across teams
Give sales, delivery, support, and leadership access to the same real-time data, ensuring decisions are aligned and information never gets lost in silos. - Streamlined operations with seamless integrations
Connect email, productivity tools, and enterprise systems to eliminate redundant data entry and reduce context-switching — freeing your teams to focus on higher-value work. - Built-in security and compliance
Protect sensitive information with configurable role-based access, audit trails, and compliance features designed to meet enterprise and regulatory standards. - Rapid time-to-value on Azure
Launch quickly and scale confidently with Microsoft Azure’s enterprise-grade infrastructure, minimizing deployment risk while maximizing reliability and uptime.