Security & Compliance

Our platform uses strong safeguards for data, identity, and uptime. Coalesce360 runs on Microsoft Azure. We use Azure's security controls, compliance certifications, and global infrastructure.

All modules—sales, delivery, customer management, help desk, and mainframe change management—use encryption, access controls, and audit trails for your data.

Confidentiality
Integrity
Availability

Why Enterprise Teams Review Security Early

Security review is part of the buying process for many enterprise and regulated organizations. Teams want to know how data is protected, how user access is controlled, and how incidents, backups, and recovery are handled before they adopt a new business platform.

Coalesce360 is built to support those conversations with clear controls across identity, auditability, business continuity, and operational monitoring. That matters for customers evaluating software for sales, delivery, customer management, help desk operations, and IBM z/OS mainframe change management.

Data Protection

  • In transit: TLS 1.2+ for all endpoints
  • At rest: database & file encryption (Azure-managed)
  • Key management: Keys stored in Azure Key Vault
  • PII handling: Field-level access & audited views

Access Control

  • SSO: Microsoft Entra ID (Azure AD)
  • MFA: Enforced via your IdP
  • RBAC: Role-based permissions and least privilege
  • Session: Short-lived tokens & refresh rotation

Audit & Observability

  • Immutable audit logs for sign-in, access, and admin changes
  • Application & infrastructure logging with retention

Backups & DR

  • Automated backups with point-in-time restore windows
  • Redundancy within Azure regions
  • Documented RPO/RTO targets

Vulnerability Management

  • Dependency monitoring and routine patching
  • Regular vulnerability scans
  • Penetration testing at planned intervals

Compliance

  • Data Processing Addendum (DPA) available on request
  • Subprocessor transparency

Incident Response

We follow a clear incident response process. It covers classification, containment, customer notification, and post-incident review.

Contact us about security